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Welcome to My Health Portfolio, our
secure patient web portal. Via My Health Portfolio you now have
access to much of the pertinent health information contained in your
AWS medical record. We know how important having access to this
information is to you. We also recognize that communication with a
physician office via phones and voicemail can be ineffective and
frustrating. Our web portal not only provides you with 24/7 access
to your health information, it also gives you a powerful
communication tool. You now have the ability to communicate directly
with your physician via a private, secure messaging system. We’re
sure you’ll appreciate the convenience of this service. To help you
use My Health Portfolio to its fullest, here is some additional
information.
Here are a few helpful hints to get you started
Messaging
Basics
Clinical
Questions
Lab Results
Appointments and Diagnosis Codes
Other Requests
Password
Problems
Changing your E-Mail
Address
A Note about Spam Filters
A Note about Web Browsers
Closing Your Web Account
Feedback
Here are a
few helpful hints to get you started:
®
The only way to get to My Health Portfolio is from our homepage,
www.awsphysicians.com.
Clicking on the link will transfer you to the logon screen. Look for
the icon displayed here.
®
When
you log on for the first time, you will be asked to change your
password. You will also be asked to provide an e-mail address and
select a secret question along with the answer to that question.
This information will be used to verify your identity in the future
when you log on to My Health Portfolio. (If you forget your user
name or password, the information will be emailed to the address you
provide.)
® Your
password is case sensitive. Check your Caps Lock key before entering
your password.
®
To send a message
to an AWS provider or employee, Click “compose” from the main screen
in My Health Portfolio. To help choose the best recipient, the drop
down list of all recipients now includes names and titles.
®
For
password and account problems, follow the “forgot password’ from the
main log-in screen. You may also report a problem via phone to our
front office staff.
®
Instructions
and helpful hints are available at this link,
http://www.awsphysicians.com/HelpfulHintsMyHealthPortfolio.htm
You can send a message to almost
anyone who works for Atlanta Women’s Specialists. A list of key
recipients is posted on our website at the following link,
www.awsphysicians.com.
(Look for the “Send Message Guide” under the My Health Portfolio
drop-down menu.) This guide will help you identify the best
recipient for your message. If you already know the name of the
person you want to web message, look for it in the drop down list.
The email address you provide to My
Health Portfolio when you first log on will be used to send alert
messages to you. The messages will encourage you to log in your web
account to pick up important information. The alerts are triggered
when new lab results have been published for you, when a new web
message is in your web account inbox and to remind you of an
upcoming appointment. The messages sent to your email account will
not contain protected health information.
If you have been one of our
patients for a some time and are just now signing up for a web
account, you may receive alerts for lab results that were reported a
while ago (in addition to recently ordered lab test). It is a signal
that these historical results are available for you to view in your
web account.
My Health Portfolio is a convenient
way to get additional information about your visit and your
healthcare. We will send messages about test results and follow-up
recommendations to your web account inbox. And we will respond to
clinical questions you ask via web message.
Although our providers answer
clinical questions via web message, it is important to remember that
My Health Portfolio is not a place where clinical advice is
provided. If we think your questions should be addressed in an
office visit, we will encourage you to come in to the office.
Although, we believe it is important to make sure your questions are
adequately answered, My Health Portfolio is not intended to replace
the face-to-face physician-patient interaction. We reserve the right
to revoke web messaging privileges if the messaging is excessive or
inappropriate.
You should never report urgent
medical problems via a web message. If you need an urgent (but not
emergent) medical question answered, call our office, (404)
252-5196. During the day we have nurses available to triage your
problem. After hours, our answering service will make sure our
on-call physician contacts you promptly. If you experience an
emergency, call 911 immediately.
If you send your message to a
physician or nurse practitioner, please allow 72 hours for a
response. If your message was sent to nursing or non-clinical
personnel, expect a response the same day or the next day. If you
require a faster turn around, please call the office for assistance.
On My Health Portfolio, we display
all of your lab results for you. Some lab test results are reported
as numeric values. (A thyroid stimulating hormone test is a good
example.) For numeric values, the range of normal values is also
displayed for your benefit so you can easily understand the result.
Some results are reported as a “positive,” “negative” or “non
reactive.” A Group Beta Strep (GBS) test is an example. Some other
tests are reported as qualitative assessments that require physician
interpretation. (A Surepath Pap test, or screening for cervical
cancer test, is an example.) For qualitative assessments, the
reported results are sometimes confusing or difficult to understand.
Typically, we will send a message to your web account providing an
interpretation of the result. We will send an alert to your email
address letting you know that a new result (or a new web message)
has arrived approximately 24-48 hours after the result arrives.
Your web account also displays
information about previous office visits. The information available
includes the dates of service, the provider you saw and the primary
diagnosis codes used for billing purposes. Some patients are
concerned and/or curious about the codes used and ask for an
explanation. Diagnosis codes sometimes describe a confirmed
diagnosis that applies to you. If you are pregnant for the first
time, you will see “Supervision of Normal First Pregnancy” (V22.1)
often in your list of office visits. If you come in to be screened
for sexually transmitted diseases, a requirement for a marriage
license in Georgia and also a prerequisite for receiving treatment
for infertility, you may see “Screening Examination for Venereal
Disease (V74.5)” listed as a diagnosis code. This is not an
indication that you have been diagnosed with a venereal disease. It
merely explains to your insurance carrier (when we submit a bill)
why the tests were ordered.
Besides clinical questions, MHP is a
great way for you to conduct other business with Atlanta Women’s
Specialists. You can request an appointment, submit prescription
refill request, update demographic and insurance information or
inquire about a balance on your account. Your requests will be
handled promptly.
When you first log on to My Health
Portfolio, you will be asked to provide personal information that
will be used by the web portal to identify you in the event that you
forget your user name or password. The information you provide is
maintained by the website. We’ll ask for your date of birth, social
security number and an email address. We’ll also ask you to select a
secret question along with the answer to that question. In the
future, if you forget your log on information, go to the My Health
Portfolio website and click on “Forgot Password.” You must then
provide name, DOB, SSN and the answer to the secret question you
selected. Then, your logon credentials will be emailed to the email
address on file. (If you change your email address in the future,
you should return to My Health Portfolio and update your account
information.)
If you change your email address in
the future, you should return to My Health Portfolio and update your
account information. You must change this information under the
heading “User Preferences.” Doing so will ensure My Health
Portfolio has your preferred email address. Submitting an email
address change to AWS via the “Personal Information” category will
not change the email address on the website.
Many internet service providers
(ISPs) (AOL, Comcast, Mindspring, etc.) and free email services
(Hotmail, Google Mail, etc) now offer powerful spam filters. These
filters prevent emails from unknown senders from reaching your
inbox. Since we rely on email to communicate with you about your
account, it is important that you add our email addresses to your
trusted senders list. Email coming from us will have one of two
addresses after the @ symbol:
someone@awsphysicians.com or AtlantaWomensSpecialists@a4secure.net.
My Health Portfolio is compatible
with all versions of Microsoft Internet Explorer. There are known
problems with other browsers such as Mozilla, Firefox and Netscape.
To avoid these problems, please use Internet Explorer when accessing
My Health Portfolio.
My Health Portfolio may not be for
everyone. If you decide you do not want to use our web portal,
please inform your provider’s medical assistant. If an account was
never created for you, we will place a reminder on your chart to
ensure you receive test result notification via regular mail. If an
account was already created, we will close the account.
Our goal is to make using My Health
Portfolio easy and reliable. If you have suggestions or comments
about My Health Portfolio, send a web message or submit a comment
from our website,
http://www.awsphysicians.com/FORMS/PatientSurvey.htm.
We hope you enjoy My Health Portfolio
and we welcome your comments and feedback.
Helpful Hints for My
Health Portfolio Users
My
Health Portfolio should NEVER be used to communicate with us
regarding a medical emergency.
In the event of an emergency, please dial 911.
If you
sent your message to a physician or nurse practitioner, please allow
72 hours for a response. If your message was sent to nursing
or non-clinical personnel, please allow 24-48 hours for a
response. If you require a faster turn around, please call the
office for assistance.
My Health Portfolio is currently compatible with Internet Explorer.
Other web browsers such as Netscape or Mozila Firefox do not work.
Please use Internet Explorer to access My Health Portfolio
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